How is my fare calculated?+
Point-to-point trips are one flat rate based on driving distance — the widget above shows the exact price before you book. Trips over 100 miles bill per mile ($2.50/mi in Business). Hourly service has a 3-hour minimum. Every price includes fuel and standard wait time. Gratuity is optional and always appreciated.
What if my flight is delayed?+
We track every arriving flight and adjust the planned pickup when the flight changes. Airport arrivals include complimentary wait time so you can collect luggage and follow the confirmed meeting instructions.
Is gratuity required?+
No. Gratuity is completely optional and always appreciated. The price you see at booking covers the quoted transportation fare, fuel, standard wait time and tolls within Greater Houston unless the itinerary changes after booking.
What is the cancellation policy?+
For standard rides, cancellations made 24 hours or more before the scheduled pickup time are not charged. Cancellations made from 6 hours to less than 24 hours before pickup are charged 50% of the reservation total. Cancellations made less than 6 hours before pickup and no-shows are charged the full reservation amount. Separately agreed specialty-vehicle, special-event, or contracted-service terms may apply when shown on the reservation.
Do you provide child seats?+
Yes. Child safety seats are available by advance request. Select the requested option during booking and provide the child details needed for dispatch to confirm the appropriate seat.
How far in advance should I book?+
Dispatch operates 24/7, but every ride depends on chauffeur and vehicle confirmation. Reserve as early as practical, especially for cruise mornings, holidays and major event dates.
Do you offer corporate accounts?+
Call dispatch to discuss recurring schedules, passenger requirements, and the billing arrangements currently available to your organization. Explore corporate service to get started. The client portal lets any passenger retrieve an individual reservation with the booking email and phone number. The last four phone digits are enough to begin verification.