How is my fare calculated?+
Point-to-point trips are one flat rate based on driving distance — the widget above shows the exact price before you book. Trips over 100 miles bill per mile ($2.50/mi in Business). Hourly service has a 3-hour minimum. Every price already includes gratuity, fuel and standard wait time.
What if my flight is delayed?+
We track every arriving flight and adjust your pickup automatically at no charge. Airport pickups include 60 minutes of free wait time on international arrivals and 30 minutes on domestic — your chauffeur is at baggage claim when you land, not when you booked.
Is gratuity really included?+
Yes. The price you see at booking is the price on your receipt — gratuity, fuel and tolls within Greater Houston are all built in. Nothing is added at checkout, ever.
What is the cancellation policy?+
Cancel free of charge up to 24 hours before pickup — no questions asked. Inside 24 hours a 50% fee applies, and no-shows are billed in full. Corporate accounts can adjust terms with their agreement.
Do you provide child seats?+
Yes — forward-facing and booster seats are available on request at no charge. Add it in the booking notes and we'll have it installed before pickup.
How far in advance should I book?+
Most rides can be confirmed with 2 hours' notice, and dispatch runs 24/7. For cruise mornings, holiday travel, and event nights (Rodeo, playoffs, concerts) we recommend booking 24–48 hours ahead.
Do you offer corporate accounts?+
Yes — consolidated monthly statements, NET-15 billing, priority dispatch and a dedicated account manager. Track every ride and receipt in the client portal.