Terms of service
1. Service
AK Prestige Transportation LLC ("we," "us") provides pre-arranged chauffeured ground transportation in the Greater Houston area. All rides are reservation-based; we are not a rideshare or taxi service. A confirmed reservation forms a service agreement under these terms.
2. Quotes & payment
Quotes are all-inclusive: base fare, fuel, standard wait time, and gratuity. The quoted price is the final price except for client-requested changes (extra stops, route changes, extended wait beyond the included allowance) which are billed at the rates disclosed at booking. Payment is due at booking by card; corporate accounts may arrange NET-15 invoicing through the client portal.
3. Wait time
Airport pickups include 60 minutes of complimentary wait after wheels-down (we track your flight). All other pickups include 15 minutes. Additional wait is billed in 15-minute increments at the hourly rate of the reserved vehicle class.
4. Passenger conduct
Smoking and vaping are not permitted in any vehicle. Passengers are responsible for damage beyond normal wear (detailing/repair billed at cost). Child seats are provided free with 24-hour notice; children must ride in appropriate restraints per Texas law. We may end a trip without refund if a passenger endangers the chauffeur or vehicle.
5. Liability
We carry commercial livery insurance on every vehicle. We are not liable for delays caused by weather, traffic, road closures, or events beyond our control, though we plan buffers to avoid them. Our liability for any claim is limited to the amount paid for the affected trip. Personal items left in vehicles are held for 30 days — call us and we’ll arrange return.
Cancellation & refunds
Special-event reservations (weddings, quinceañeras, proms) and Stretch Limousine / Sprinter bookings require a 50% deposit and a 72-hour cancellation window. Refunds post to your original payment method within 5 business days.
Privacy policy
What we collect
Only what a ride requires: your name, phone, email, pickup and drop-off addresses, flight number when relevant, and payment details (processed by our payment provider — we never store full card numbers).
What we do with it
We use your information to operate your rides, send confirmations and driver details, and maintain your trip history in the client portal. We do not sell, rent, or share your personal information with third parties for marketing. Ever. Your travel patterns are your business.
Discretion
Chauffeur discretion is part of the service. What's said in the car stays in the car; who we drive and where is confidential. Corporate clients may request signed NDAs from assigned chauffeurs.
Your choices
Ask us anytime to see, correct, or delete the information we hold about you — call (832) 206-6605 or use the client portal. We retain trip records only as long as required for accounting and legal purposes.